Trust that their reputation is deserved. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Have something to share about Lucy In The Sky? Well look into the stated issue and will work out a way to resolve the situation asap! Lucy In The Sky Login. Please emails us at [email protected] so that we can better assist you. This policy is effective from 01/01/2016. CABLE TV. I messed up my address and they were quick to help and fix my mistake. If you please email us at [email protected] we can assist you with a return. I absolutely love Lucy in the Sky's Customer Service!!! You can email us at [email protected]! Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. I am telling all my friends how bad the quality is and to never order from them. Key Employees of Lucy In The SKY. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. Lucy Harley-McKeown; Jessica Clark; . Lucy In The Sky consumer reviews, complaints, customer service. For my troubles, I've been offered a $25 store credit. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Thanks for your feedback. He understood my issue, addresses it and rectified it. Products used:None, I never received them. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Luckily I was able to return it and get store credit pretty quickly. where you can enter your landline number to check the service. For international orders, any taxes or customs fees are the responsibility of the recipient. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Twice now, I have not received an order or refund. DO NOT BUY FROM THEM. - Check in with your local post office, as packages are often held there for pick up. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. This site promises to ship an item by a certain date. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. It is a no for me. If we are unable to contact you we will treat the order as cancelled. We may contract with other. 5726 Solutions. Please email us at [email protected] so we can assist you further. Please let us know if we can help any further. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. We're so sorry to hear that you have not received your refund yet. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. These companies are a dime a dozen, you can 100% find another that actually values customer service. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! Verification can help ensure real people write reviews about real companies. Unfortunately, we are not selling our styles to other retailers at this time. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Hi Elena, Thanks for your feedback. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Lucy In The Sky. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Hi Teagan, Thanks for your feedback. I placed an order and was waiting for more than a month. I ordered my daughter's homecoming dress on 9/20. Published by 9138-4529 Quebec Inc. on 2022-08-31. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Is Tata Sky service free? -Kate. We'd love to make sure we make this right and find a resolution. Needed it for Feb 25th. BROADBAND. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. They are constantly moving as not to get found. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. For further information, please visithttps://help.afterpay.com/hc/en-au/. -Kate. Finally, the Trust Mamma rating is four stars. Hi Chris! Oh no! They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Lucy In The Sky Midi Dress - Black - Alice. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Super fast and helpful; won't hesitate to order from the site/company again! 1200 Wall Street, Floor 2
If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Write a review Sign in. If you have any further questions or concerns please email us at [email protected] so we can assist you sooner. Review. So glad we were able to help! Our cut-off for same-day express shipping is 1pm Pacific Time. Thanks for your feedback. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Message KYLA via the following: International delivery is 5-10 business days. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Categories. We're so glad that our customer service team was able to assist you. Thanks for your feedback. It has been such a negative experience. This cost is not covered by us and is charged directly by your local government. Us either! I am so disappointed and will NEVER ORDER AGAIN! Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. -Kate. Hi Kristina, I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Anyone can write a Trustpilot review. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). I regret buying anything from them. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If you're reaching out to us regarding an order, please have your Order ID in your message. We're sorry to hear that you had issues with your order. You must not misuse this Website. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I wish they were more transparent with the type of quality on their website. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. This is the only time I ever have ordered something online when the seller would only give store credit. I don't care how good are their dresses and I don't even want to know. The prices they charge is not right. I feel tricked and pissed off. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. We therefore have no responsibility or liability for the content and activities of these linked sites. Hi Kaylyn! I DO NOT RECOMMEND THIS COMPANY! Los Angeles, California
This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. There are no fees if you pay on time. My learning training provider was City and Guilds. Thanks for your feedback. What is the Lucy in the Sky Return Policy? 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Sky Phone Number 2. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. | Read 5,941-5,960 Reviews out of 6,586 You can email us at [email protected] so we can further assist you. Check out what 6,872 people have written so far, and share your own experience. Ordered my daughter a winter formal dress. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Contact from abroad. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Our small is generally the equivalent of a US Size 2. If you order multiple styles with different delivery dates, they may ship separately. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at [email protected]. We do not save your payment method details on our website. -Kate. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Do not purchase from Lucy in the Sky. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Do the dresses come within two weeks and is it worth the money? -Kate. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. . There are thousands other options. Check out what 6,964 people have written so far, and share your own experience. Be careful of ordering something for a particular occasion. DO YOU SHIP INTERNATIONALLY? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This consists of doing coursework over 15 months. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. I threw out all the clothing. Sky Fax. i am from spain. Worst experience. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Lucy in the sky did not inform me back in November, that the dress was not in stock. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. We're so sorry to hear that your order had quality issues. Please use the following size guide to help determine your size of clothing. Lucy in the Sky, Inc. operates this Website. It was nothing like the picture. Check out what 6,864 people have written so far, and share your own experience. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Hi Sonam, Thanks for your feedback. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Critic England, United Kingdom. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Thanks for your feedback. Sharing is caring! Any currency conversion are for reference purposes only. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. The quality of clothing is so bad. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Please email us at [email protected] if anything else. We want to make sure that this refund goes through immediately. You can also visit this article for more information on getting support! Free FedEx Shipping, over US$75. I wear a size 12, and the size 12 they shipped me barely fit over one leg. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Guess I'll be donating clothes to charity. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Terrible return policy. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Do you agree with Lucy in the Sky's 4-star rating? Great customer service. They weren't rude per se, but they were deeply unhelpful. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Do you agree with Lucy in the Sky's 4-star rating? After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. You can email us at [email protected]! You must not establish a link from any website that is not owned by you. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. If you need help please email us at [email protected] if anything else. We're so glad you were able to reorder and get it in the time frame you needed. Extremely disappointed and feeling like they stole from me. We'd love to assist you further if you need help with returns. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. -Kate. Please email us at [email protected] so we can assist you sooner. If anything else you can email us at [email protected]. See actions taken by the people who manage and post content. -Kate. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. We'd love to find a resolution you can email us at [email protected] for further assistance. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Copyright 2023 Lucy in the Sky inc. All rights reserved. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. If i order now when i will receive it? KYLA can provide quick and real-time responses to your SKY service concerns. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. She responded quickly and answered all my questions. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Either you embrace "diaper astronaut love triangle" or you don't . Hi Mandy, As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. I ordered 4 items and once I received 2 of them and saw how bad the quality was. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. This document governs your relationship with www.lucyinthesky.com (Website). This company responds to reviews on average within 5 days. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Tip for consumers:Do not buy from this company. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. But, not to worrythey charge your credit card as soon as you make the order. Try the following: 0800 587 4005. I am beyond disappointed in this company and its respect for its customers. Have e-mailed twice in the last week with no response! With no warning either time. -Kate. You would have received multiple shipping notifications if this is the case. -Kate. I emailed on 9/16 noone has contacted me. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? If you ever need sizing help please email us at [email protected] so we can better assist you. Images copyright 2023 Lucy in the sky inc. All rights reserved. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Check out what 6,872 people have written so far, and share your own experience. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size?