We also ensure all reviews are published without moderation. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. A refund or seats in RTC4. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Paid over $300 to an event that was postponed minutes before it was scheduled. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Who Sets the Price on Vivid Seats? I asked to speak to the manager, told me there was no one above him. First time using Vivid Seats to get tickets. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Suggest you use another ticket broker. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Never again. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. They refused to issue a refund as they said the tickets were sent via email. Date of experience: 26 February 2023. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Request to speak to a Vivid Seats agent. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. It was smooth and I didn't have to do all re-ordering process again. The following is a chronological timing of the events that occurred: Providing an exceptional buying experience is something we want all of our fans to experience. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I have read many many complaints about the 'fake' guarantees. Terrible customer service. FAQ. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Called customer service and she said we have to fill out a form and wait. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Vivid Seats Review for February 2023 | Best Ticket Brokers Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. We assure that you and your partner will be able to sit together. Melinda, your concerns are absolutely valuable and matter to us. Vivid Tickets Loses Top Rating From Better Business Bureau After Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid seats is horrible. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Vivid Seats is a trusted and reliable way to buy and sell tickets. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Most complaints are from ticket billing and delivery issues. Thank you. Absolute worst customer service ever. Vivid Seats | Buy Tickets on the App Store For 2 and now the event is selling them for 25$$$!!! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! We understand how this may be upsetting for you. On 02/16/2023, I bought two concert tickets. It also assists sellers who have tickets and want to sell them safely. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. So, if you sell tickets for $100, you will receive $90. Read more Comments: 0 Vivid charged me 78 dollars for a 30 dollar ticket. A. Amalia G. Today. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I will never ever purchase from Vivid seats again. Find out how we combat fake reviews. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Ordered tickets for Gary Allan concert last September. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. The insurance was $65.82. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Share your photos and videos with others to prove the truth of your words. WONDERFUL Young Man. 1239964100050. Vivid Seats Updates 2021 Financial Guidance | Markets Insider Unsubscribe easily. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. If you make a last second purchase, you are putting yourself at risk. But, that won't happen with your company. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. I had to buy either 1 or 3. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Not game day yet so have not opened app for seats. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Desired outcome: We're serious about getting you to the live events that you love. As of Oct. 13th 6:38 pm I am unable to access my tickets. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Ticket Listing Information 9. So I have no tickets and am out $600. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. It offers a 100%. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. We would love to review your order again to see if there's anything we can do to make this right for you. Tickets were electronic via phone. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Don't EVER use vivid seats for any purchases. Do not trust Vivid Seats!!!! We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I usually stick to stubhub. Her personality was fantastic and the whole experience was just perfect. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I'm very disappointed in Vivid Seats. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. 3 for $533.58. Couldnt cancel that ticket either. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. He was absolutely fantastic at his job. Promised by 2/23. Well the day before the game which was 4 hrs from my home they quit responding to me all together. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. This comment was posted by a verified customer. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Vivid seats will not do anything. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. 10.1K Ratings. Refund of ticket price. Never received tickets or a refund let alone even an apology. IE, Hundreds of people are standing in front of you. 5.5 Total Score. This is an unfair and unnatural economics meant to hurt you. And, I will never refer you to any of my friends and family. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. When I got to the rodeo they couldn't find my ticket so I had to get a new one! If you have any additional questions, we encourage you to reach out to our online support team on social media. I never used them before but I know many people who have. And in checking with the Keillor show I found that the show was not sold out! We added millions of opinions to our database and summarized over a million opinions. Angel P helped me out. Vivid seats scammed me : r/Scams - reddit This complaint was posted by a verified customer. GAME WAS NEXT WEEK. Claim it and get a lot of features. All I got was a run around, excuses, and finally no response what so ever. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Day of game they said only had 2 tickets available and sold my other 4. Leave the paper at home! I was told that I should have known that by this note that was listed: xfer Piggyback. Vivid seats sucks. The request was put in minutes before. One can only hope these ticket monopolies will be better regulated in the near future. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Reliable & Rewarding Tickets. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Vivid Seats ranks 27th among Tickets sites. Looking for the best way to buy and sell mobile tickets? Vivid Seats Reviews, Complaints, Customer Service - Revdex.com I expect to pay the normal service fees, but not what you charged me for the tickets. I tried not to trip thinking I could sell them forward. I had a great experience. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I got nfl tickets from them that never arrived. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com I did not get what I paid for. Vivid Seats Reviews - vividseats.com - Review Centre A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. + the only ticket rewards program around. Well start sending you the news you need delivered straight to you. We believe in full transparency, and strive to ensure our fans are informed. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Ratings and Reviews 4.6 out of 5. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. He was very knowledgeable and courteous. ColPhorbin 1 yr. ago Thank you. We would like the opportunity to turn this around for you. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Yes. Lack of preparation and communication from the recruiter for each step of the process. Vivid Seats gets you the best seats in the house | CNN Underscored and their online chat system is useless. Takes no accountability for a time glitch that had us go to a show at the wrong time. I paid for the first 15 rows. I would like to warm people to avoid buying tickets through Vivid Seats. I then twitted Customer Service and again advised these were upgrade. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers She says no digital. We encourage you to monitor your bank and email for further updates on your order. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Then allows the seller to change the date to the day of the event. Especially since Vivid. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. We paid $1,279.45 for these tickets. We apologize for the frustration you experienced. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Mark, your concerns are absolutely matter to us and we certainly value your feedback. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I just want the Tickets I spent over 2 thousand of my hard earned money on. Received a correct order confirmation but when the tickets came in they moved me to a different section. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I feel sorry for other customers who have lost a lot more money than we did. The company was founded in 2001. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? We were given multiple different messages from Vivid seats regarding the tickets. Thank you Amanda. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Vivid Seats Review | Top Ten Reviews Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I asked to print the tickets for my group but was told I had to use the electronic system. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. 5 Weeks later changed their policy!!! Conveniently buy and. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. How do I determine the seat numbers for a ticket listing? I want my $1,500 back in my bank account. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Vivid Seats provided fraudulent tickets to me. I have knee issues so very kind to help so we don't walk far. I don't expect they are willing to give an apology. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! You are paid through PayPal after the event occurs. I purchased tickets well in advance and the tickets weren't cheap. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Vivid seats is such a scam!!! We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Credit care company is stating they rejected my dispute because all sales are final. There was some type of electronic glitch. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Please refund me the differance between what you charged me and what the tickets actually cost. That means the seats were $351, not $264. Should I buy tickets on Vivid Seats? How it works, fees, rewards No. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. How you capitalize via mass buyout of tickets and resell with fees and markup prices. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I just want the tickets I spent my hard earned money on. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. I have put in calls, live chats and emailed customer support. Also, VividSeats says all orders are 100% . Vivid Seats vs Seatgeek - Best Ticket Sites These seats sell for $35.00 each. 3 for $533.58. Home | Ticket Purchase Settlement This was an absolute nightmare. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Vivid Seats. Recent customer reviews are positive. Unsubscribe at any time. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. This Yelper's account has been closed. is vivid seats legit - Tecdud.com Will be buying more tickets from them in the future. Heads up. Very deceptive and unfair marketing. Making sure our fans are able to attend their desired event through us is our top priority. I've had the same issue though my costs aren't that high. Avoid purchasing thru Vivid at all cost. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener We lose as a result of your opportunistic business model. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Copyright 2022 Consumers Unified LLC.
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