The tubing will start to shrink almost right away. A woman in Huntington says she contacted Comcast several times about a line. Select Start Troubleshooting to begin your modem restart. I don't have AT&T, or a landline. It's in front of my yard, and it goes across the street. Its important that you dont exit the vehicle unless youre in imminent danger. Sky News is a British free-to-air television news channel and organisation. I really appreciate you being a member of the Comcast Family! By selecting Accept all, you consent to our use of Cookies. I suspect it's an old wire). (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. My thinking, if I were to do this at my house would be that that 1.) Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Youve reached the best place and perfect person to help with virtually all of your account needs! For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. You may have to enter a lot of personal information to get connected, including your ZIP code. Please help before someone gets hurt. You have to sign up for gig service and sign a 2 year contract first. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. It may be used in setting the FCC's priorities for regulating companies like Comcast. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. It's a hazard to pedestrians and vehicles! I have followed these instructions and sent the private message on 6/1/21. Usually 911 dispatch has unlisted numbers for utilities. How to report a downed wire if I'm not a customer? I hope youre having a great week so far! How do you fix an exposed wire without electrical tape? I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Companies respond better when others are watching. An official employee, such as myself or whoever is first available, will respond. and our An official employee, such as myself or whoever is first available, will respond. How to Reach a Real Person at Comcast/Xfinity. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Cookie Notice Thank you for reaching out to our forums community, its great we can connect this way! Connectivity and managing Your Comcast Business network. For more information, please see our Genius. We've had a downed wire touching our building for about two months at this point. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Please contact the moderators of this subreddit if you have any questions or concerns. Please send us a direct message to "Xfinity Support" with your full name and address. How do I talk to a real person at Comcast? We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Not a word either by phone, email or through the support chat since then. Press Enter to send it. Enter another ZIP to see info from a different area. Call us at 800-477-5050. It's infuriating. Contact Customer Service at (800) 391-3000. It's not the power line and I don't think it's the regular cable either because there's no service outage. We truly appreciate you taking the time to reach out to let us know about a downed wire. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Hope this helps you out. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Your IP: Thank you for bringing this issue to our attention. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. https://corporate.comcast.com/stories/meet-our-digital-care-team. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Then Call Us. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Call 911, which will get the FD out to asses the wire (s). Where or how can I report this? If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. To qualify for the credit, customers must: 1. How do I report an above ground cable down? Whenever there is an outage, your first step is to report it via email or twitter. Just select Xfinity support and you will be able to speak with the next available specialist. 115.124.120.233 There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. ET. Report it as a hazard to your local PD, maybe they have a better contact. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Thanks! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. An official employee, such as myself or whoever is first available, will respond. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Step 1: Inquiry. Welcome to the Xfinity community! I think it may be the original phone line. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. For immediate assistance, check out the Xfinity Assistant. Cloudflare Ray ID: 7a2ad44e3df86ef8 There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Contact Us | Comcast Business Support Heads up: Extreme weather or other factors can bring down lines, including electrical lines. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Type your message in the text area near the bottom of the window. Who do you call for a downed cable line? Call us anytime at. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. I am extremely frustrated this issue has not been of the upmost importance to your company. Hello @user_300363 and thank you! Report it online using Xfinity Assistant. Jacksonville, Florida Area. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. #iworkforComcast If you have questions about your services, we're here to answer them. With our new Xfinity support chat, you do not need to input the name of a person. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. up. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Thank you so much for contacting our Xfinity Support Team over Reddit. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Thanks! I am a bot, and this action was performed automatically. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. 7 years ago. Then it tells me it can help me better if I sign in. Create an account to follow your favorite communities and start taking part in conversations. @XfinityThomasChow long does it take for someone to reply? Sound the horn, roll down your window and call for help. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. The wires at my rental property are on the ground. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. -ATTU-verseCare. Thanks. Make sure you are signed in with your Xfinity credentials. Comcast landlines are being used by homes and businesses alike. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Report downed power lines at 713-207-2222. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. That person will tell you who the city's contact is in the Comcast governmental affairs office. Who is responsible for cable line from pole to house? Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Like. Say "No account." See how you can save when you add Comcast Business Mobile or add a new line. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. I called but only received voice mail. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Talk to Us. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. You aren't allowed to. Please call this number (855) 307-4896 to set up your service. Voting closed 14. If you absolutely need to have it removed, consult with an electrician before doing so. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Ask for the Comcast liason. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). However, its critical not to cut into a power line, as you know. Massive outages do occur because of problems such as storms, floods etc. Then, call PG&E at 1-800-743-5000. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! If you smell natural gas or see downed power lines please do NOT use this page. I have a downed line in my front yard. Click Continue. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Report or View Outages; Other Contacts; General, Business, Landlord, . came out and verified that it isn't live. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. The easement at my back property line has poles with electric and utility lines. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Jul 2007 - Sep 20169 years 3 months. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Make the report to that person.. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Hope this helps you out. We've had a downed wire touching our building for about two months at this point. I would like to report down wires in my back yard for the second time. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I am a bot, and this action was performed automatically. We can assist you with getting a ticket opened to let our amazing local team know. How much notice do you need to give Comcast to cancel? How to report a down or damaged CenturyLink line. Thank you! 2 1 RR ryanray.rr81 Visitor 2 Messages For your safety, do not touch or move the downed line. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Our community is your official source on Reddit for help with Xfinity services. Search accounts based on account number, or chat online. 1. I am at a loss. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. We have made changes to keep employees safe so response and call times may be longer than usual. In the top right corner, you'll see a little chat icon near the bell icon. For more information, please see our Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Our community is your official source on Reddit for help with Xfinity services. and our Let us know if you find downed or uncovered wires or cables in your area. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. This website is using a security service to protect itself from online attacks. Report an issue Select Chat. How do I get Comcast to come deal with this? The tree and the cable are both on the grass verge next to my property. You can also request a call at a time that fits your schedule. How to Report an Issue Online Visit xfinity.com/xfinityassistant. That's not what we want to see!