Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. I interviewed at Qantas in Feb 2023. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. More recently as a business owner, I've used the phone to handle many business matters. I got 5 questions based on my CV and resume. Qantas Interview: Questions & Tips - Job-Applications.com 401K; Hourly pay plus commission/bonus As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. Qantas - Jetstar Careers | Airline Recruitment Agency Melbourne - Altara Book city tours, hop-on-hop-off buses, organised tours and more. how did you handle it? News that the . The key point here is to be active in the group and show the assessor you are able to work within the group. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Online application and then I was invited to submit an online interview which consisted of about 6 questions. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). Why do you think you're a great fit for the role? If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. It was 5 questions about customer services. Great! It consisted of being welcomed and then being split into different groups. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Rotating roster +1. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. I interviewed at Qantas (Brisbane) in Jul 2016. Benifits outstanding. Why do you want to be a customer service agent? Stage 2 was a role play. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. I interviewed at Qantas in Feb 2023. A poor customer experiences and how did you handle it. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. 3. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. I applied online. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. I interviewed at Qantas (Sydney) in Sept 2018. We believe the journey should be as exciting as the destination. Step 3; Invited to do a psychometric test. Firstly it was a one on one interview. Airline Customer Service Agents are often the face of Qantas Airways to passengers. What about the company appeals to you? Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . Excellent! In my work there, providing a clean atmosphere and well-stocked products was extremely important. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. I interviewed at Qantas (Sydney) in Sept 2018. After that they invited me to attend the Assessment day. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. Step 2; Invited to do an automated questionnaire. The height requirement is between 163cm and 183cm. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. I applied online. Mar 3, 2023 - 5.44pm. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. I applied online. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. During that one-on-one meeting, did your coworker explain their perspective? We had some group activities together and a one-on-one interview afterwards. Compare and book travel insurance for your next trip. How to apply | Qantas Careers AU I applied online. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Bookcar hire,car specials, commercial vehiclesandairport transfers. It consisted of being welcomed and then being split into different groups. If you've already created your profile, you can sign in and access your application and personal information to . I think they were two to three minutes each. 22 Qantas Airways Customer Service Agent Interview Questions As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. This especially comes into play when you are . How to apply. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Will you cover the medical costs. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Has this ever happened to you before? You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. This employer has not claimed their Employer Profile and is missing out on connecting with our community. With lots of ways to use your points, youll be sure to find something you like. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. $13-$24/hr Qantas Customer Service Agent Jobs (NOW HIRING) We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Qantas Interview Questions & Answers | Indeed.com I interviewed at Qantas (Sydney, NS). I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". How would you handle a combination of scenarios with competing priorities? The process took 3 months. Discover our Australian domestic and international network, airline partners and oneworld. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Earn Qantas Points on our huge range of accommodation options worldwide. Competitive salary and shift penalties. Request wheelchair assistance. Adding an example will take your response to the next level. 10808. Be specific with your answers they want examples If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. This employer has not claimed their Employer Profile and is missing out on connecting with our community. It sounds like your experience is very relevant to the position. I interviewed at Qantas (Brisbane) in July 2016. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. Qantas Careers and Jobs Recruitment | Airways Vacancies 2023 Our customer service teams represent us on the ground and in the air. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. 1. I interviewed at Qantas in Feb 2023. Ways to check-in for your flight including online and on your mobile. I interviewed at Qantas (Sydney) in June 2017. "I would not have any issues with the dress policies that you have in place for your staff. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. Followed by a group exercise with the table youre sat at. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. It roughly took three hours, and you had a ten minutes break. It is just talking into the computer or phone (depending on what you use). Work life balance is great. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. I received a scenario which you had to remember key information from. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). Part-time. Good job! Step 7; Recieved job offer. Designed for small to medium businesses. I'm accustomed to talking to customers, suppliers, and contractors on the phone. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. I applied online. They have really good training and they are a very supportive, helpful and fun company to work for I love to brainstorm and hear other people's ideas and expand on them! customer service agent qantas jobs. Anonymous Employee. Group assessment; What ideas have you brought to a previous role that have benefitted other staff? Interviews for Top Jobs at Qantas. An active listener? Reason 3: Good customer service can lead to lasting relationships. Join to connect Qantas. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. Write down what you think is important so you can reference it when youre in the role play. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. The process took 4 weeks. Book 10 or more passengers travelling to the same destination. describe a time you have done your work above and beyond Step 1; Applied for job. I applied online. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Will you cover the medical costs. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. . Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. why did you leave your previous job and why do you want to work with Qantas The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Qantas Airways Limited 4.0. Staff are great. An online application process followed by a request to submit a video interview with customer service related questions. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process I applied the position online, and it took one month to process. Have you ever worn a uniform at another job before? I would suggest to really prepare yourself before going to the interview. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". Remind the interviewer of all you have to offer. I applied online. For some others I know the process was shorter and others much longer. Earn Qantas Points on our huge range of accommodation options worldwide. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. I interviewed at Qantas (Sydney) in Jun 2017. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Step 6; Invited to do a medial. I interviewed at Qantas (Melbourne). "I've always prided myself on being a true professional in any job that I've held during my career. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. A poor customer experience and how did you handle 2. Contact Customer Care about Your Experience with Qantas Is was good kit much to expect and they want you to answer must research. The first time you apply, you'll need to create an account with us. They wasted my time and effort and advise me to reapply if I am still interested in their company. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. The number and type of interviews across the segments will vary. As you answer, make sure to talk about the resources you used to help make the change. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Customer Service Agent Interview. Interviews for Top Jobs at Qantas. Assure them that you will take this duty very seriously. Provide prompt, accurate, and friendly customer . Good interview day. I was in a panic. Group assessment; I interviewed at Qantas (Melbourne) in Jun 2017. Excellent! Upgrade your web browser for an enhanced experience. Being responsible? How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Payment from customers definitely could be in person at the airport, so having experience here is a plus. Qantas are a good company to work for with regards to pay and conditions. When did you have to say no to a customer. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. Work with the agent to develop and maintain a digital marketing system to promote the office. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Tried to book the same flights online and it said "flight full". As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. what decisions did you make? Great job! It's great that you have experience in this area. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. We're continually finding new ways to deliver a memorable customer experience. Describe a time when you went gone over and beyond for a customer? What key skills from that experience would you bring to this role? As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. It's great that you set a routine for yourself. Qantas Employee Reviews for Customer Service Representative - Indeed This will give you the best chance of being short-listed for the next stage. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. It was 5 questions about customer services. Bookcar hire,car specials,commercial vehiclesandairport transfers. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. Use a customer-focused, needs-based review process to educate customers about insurance options. 2 of them, i just need to say yes or no. Step 2; Invited to do an automated questionnaire. This was a ridiculous joke of how Qantas recruitment team work. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Around 20 of us were arranged to seat in a area, professionally dressed. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. Therefore, any date prior to 2019 might not be accurate. Information about visas, health and more. Also, how exactly will this benefit you in this role? I applied online. qantas customer service agent recruitment process Qantas - Customer Service Agent | Glassdoor Get hired today! Looking for some holiday inspiration? Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. Qantas Interview Questions [Best Possible Answers] - WorkNearYou If you do not complete and pass the relevant background checks, your job offer will be withdrawn. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. Upgrade your web browser for an enhanced experience. I got chat interview with Qantas. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. What ideas have you brought to a previous role that have benefitted other staff? If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. There was about a month or two wait between each step. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Customer Service Staffing Agency | Professional Alternatives To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. Makes sense! By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Connect with a local pet sitter to mind your pet while you're on holiday. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history.
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