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If you're not signed in already, you'll be asked to sign in (or register) now. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Are there any events I can't use my Ticketek Gift Voucher for? You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! How do I add my mobile tickets to my Ticket Wallet? What does Ticketek do to prevent scalping? How do I arrange for a new membership card to be sent out? The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. All members will have access to buy at the same time. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. I had the opportunity to study abroad in Australia during the summer of my Junior year. You will need to provide some form of ID so that the staff can access your Ticketek account details. to then often have to go to their desk at the venue to follow up the issues. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Please be aware your membership number will never change throughout your years of membership. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. What are the terms of General Admission (GA)? Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. "The @Ticketek _AU app has crashed - right before Ed Sheeran. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Don't worry though, until you finalise your purchase the value will remain on your voucher. The term including when used in these Terms and Conditions is not a term of limitation. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html In most cases, a GA ticket is a standing floor ticket. Alternatively, contact us for help via 1300 722 515 or [email protected] and they will be able to provide it to you. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If magnified, the display may be blurry. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. What are the reasons I can request a refund if I have purchased Refundable tickets? ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Change My Location No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. No, for the first release, the app will only be an iPhone app. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. What qualifies as a concession ticket? I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Sign In is displayed at the top of the 'My Events' section. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Ticketek Online Terms of Use and Privacy Policy. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. 3 0 obj Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm How long are my friends seats placed on hold? The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Write a review Ask a question. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. endobj If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Why does Ticketek want to access my Facebook details? Ticketek will only mail tickets to the residential address of the credit/debit card holder. No. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Can I request a partial refund on my purchase if I have selected Refundable tickets? Group Bookings are available for selected events and are subject to availability. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Ticketek's Group Bookingscan help you plan your next excursion. Refer to specific details at each venue regarding accessing the stadium/park. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). endobj You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If you need to contact us, you can do so via [email protected] or 1300 722 515. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. How do I find out the expiry date of my Ticketek Gift Voucher? Their customer service to follow up and right the problems is poor. My Ticketek Ticket Delivery. All rights reserved. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Concession and Children's ticket entitlements vary from event to event. Your barcode to access tickets is generated upon your renewal. Can I use more than one Ticketek Gift Voucher in the same transaction? The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. You can access specific privacy information for Friend Spotter . Ticketek Gift Vouchers look just like a regular Ticketek ticket. No, only Mobile Tickets can be added into your Passbook.