We should also inform our clients ahead if we know for certain an answer could take longer than usual because then everyone knows what to expect. I don't care if he takes his time on his phone while we are hanging out. Everyone whos on the business end of the phone deals with a fair amount of incoming calls: callers ask about hours, services, pricing, stock, issues, you Communication helps the group bond which helps build the foundation for that epic trip. Its especially smart when your traveling in a foreign country or other unfamiliar locales. Some callers may even opt to hang up and dial your competitor while youre away from the conversation. I hear your frustration and it seems to be normal practice these days, but it is rude. When you call someone in a professional capacity, chances are they are using an office phone that doesnt display your name. In fact, if youve ever worked with a phone answering service, you probably noticed they take their scripting very serious. However, what you dont realize is that using a speakerphone significantly increases background noise for the caller as the speaker picks up every sound around you! Nurse practitioners are well-paid, and they can impact the lives of patients on a daily basis. Would he be ok with it ? That way all our time is prioritized . When traveling, keep these emergency tools with you. He describes having to push huge bins around them and has seen them get in the way of porters pushing patients in hospital beds. This will allow for equality when providing different types of services and improve efficiency in getting into on-the-phone mode. Another solution might be transferring the call so someone else can help you out instead of wasting time on hold with no resolution in sight! You may be on the other side answering phones for companies like AT&T or Sprint though so we can assure all those rules still apply even moreso than usual because what goes around comes back around right? Not only does this seem rude, but talking while eating makes your words hard to comprehend for the person. Dont text during class or a meeting at your job. If all this sounds too difficult or overwhelming then Id recommend reaching out to someone who can help! While many of us catch up with friends and family over the phone on occasion, most of our communication takes place in instant messenger apps, text messages, and via email. Dont make calls in a library, theater, church, or from your table in a restaurant. Make sure you dont overuse it and avoid loud spaces when on speakerphone because of phone etiquette rules, but speakers can provide an excellent benefit in certain cases for business calls only. The best way to handle anger from customers and other patrons in your business, whether they are angry about something you have done or just venting out frustration with life as it brings them down the moment afterward do NOT try to keep up! Then there are the things beyond your control. There are just certain places where cell phones should be and often are off-limits. Cell phones can destroy all your interpersonal dealings, says Graff. This is a common problem that people have when they try too hard in conversation, so youll find it easier to keep speaking with them if your tone remains calm and collected! If getting together with a bunch of friends is impractical, consider planning an online virtual social event. State the name of the business when youre answering the phone, too. People usually hang up after 3-4 phone rings, and no one wants to get stuck in a game of phone tag. are greatthey keep us in touch with friends and family and can be life savers in an emergency. He can call back when he isnt having an in person conversation. Keeping the phone away while with your friends is a good way to show honour and respect for them. A professional virtual receptionist can handle each incoming call with empathy, patience, and grace. So, reach out and welcome them into your life. Phone Etiquette Answer the call within three rings. If its too late to send a card by mail, you can always send an Amazon gift card by email. Professional service providers and customers often misunderstand one another because they dont always follow everyday-life rules. Practice patience, even when the person on the other end of the line is talking slowly or repeating themselves. Many states have laws in place regarding texting and talking on the phone while driving. One way to limit distractions and maximize productivity is by getting rid of any loud noises. Do you have friends who never want to join in when other people are around? But when it comes to your staff answering calls from clients or potential clients, there are some very important guidelines that should be followed. Please, search or browse our comprehensive online etiquette articles. Dont use slang. Follow these 13 little etiquette rules when dining at a restaurant. When a friend tells you that they have a cold or had an injury and will see their doctor, take the time to follow up with a phone call to ask how they are doing. So put some attention to what you know about them, and follow up when the occasion requires it. The Emily Post Institute Inc. is a fifth generation family business that has been promoting etiquette based on consideration, respect and honesty since Emily Post wrote her first book ETIQUETTE in 1922. ignore - v. to do nothing about or in response to. If it must be on and it could bother others, use the "silent" mode and move away to talk. Its OK to not know everything. Be courteous when you are in public, enjoy the moment and your friends, but above all be smart about your smartphone manners, says Rice. 2. Following directly from the First Principle: You should assume that someone who asks you to turn your cell phone (or audio player) down or off i Your phone doesnt have to be on all the time and you dont always have to answer it immediately. And Twitter user @tiredhorizon has a public warning for them. Here are some related articles you might be interested in: Developing a Consistent Customer Service Voice, How To Manage Customer Calls While on a Job Site. Becoming less messy is a very realistic goal when taken with a rational approach. No need to be bored while self-isolating - use this time for self care and growth! Next, you should try to understand why theyre feeling the way that they do. Best of all, your callers may never even realize theyre speaking with a third-party call answering professional. This is an obvious one. Home / Blog / The Dos and Donts of Business Phone Etiquette. Studies show that speaking fast sounds twice as fast when not in person. Do you feel spending time with certain friends who only talk about their self-inflicted problems is draining on you? Discuss what was on your mind since your last encounter. Phone Etiquette | How to Handle Calls Professionally. Three-quarters (76%) of us object to it - but it doesn't stop us doing it. Make the kind of call youd like to receive. Anger is a common emotion that many people experience. Clarification can save serious time and energy for both parties. But even looking at the screen at the dinner table is not on - for some. March 20, 2015 Friendship Rules , The Etiquette of Friendship. Expand your possibilities. When answering the phone, always greet the person with a smile and a cheerful wish. ", Etiquette Personal Development Self improvement Work & Career. Most people tend to hang up after a few seconds if their call is unanswered, so try to answer the phone before the fourth ring. "I'm sorry but if Very Important Client calls while we're hanging out, I have to take it.". techniques wont mean a thing if the caller cant hear what youre saying. When you exchange true feelings and emotions, you will be more successful at working out matters that might otherwise damage a friendship. For example, one might not want to be part of a gathering when friends include other friends whose company they dont appreciate. Skip the slangand the jargon. Consider the way you personally answer telephone calls each day. It is rude and may cause irritation to the person on the other end. What I mean by that, there are some rules of etiquette which you have to follow in order not make customers feel uncomfortable when they call us for help with their problem. One of the most important professional phone etiquette tips is to answer the phone within three rings. Whether there are two or ten of you, spending so much time together with friendsespecially in close quarterscan get pretty intense, pretty quickly. Take into account the fact that they must be quality people since they encompass a social group your close friends are inclined to be involved with and appreciate. Keep kindness at the forefront of every conversation. But they can also be annoying if not used thoughtfully. Knowing these details before you travel will help to smooth the frictions differences can cause., Try to be as flexible as possible and roll with unexpected situations and challenges. When youre busy multitasking, it can be hard to focus on the requirements of the person on the phone. You may not understand the importance of this, but it immediately creates Some people keep disturbing things to themselves because they dont want to bother others with their problems. Otherwise, ignore it, she says. Theyll view this person more like an acquaintance than someone who cares about taking care of others with words because using swore phrases makes one sound tough. Not only should you not shout, but you should automatically lower your voice. Sense of injustice lingers after Seoul Halloween crush, Chess gets a risqu makeover. If you called your friend would he take your call and let the in person friend wait ? However, if someone just curses at an agent without any reason (as happens all too often), such as because their product didnt work properly even after they were aware there was something wrong with the service), then those employees should be able to interrupt them or hang up completely so things dont escalate further than necessary. A few points well cover: Why good manners matter; The dos-and donts from behind your desk or on social media (or both!) WebAnother very important telephone etiquette is to never put the second party on very long holds . This way of doing things will avoid unnecessary and awkward situations for everyone involved! He had something to say on the 2016 Autumn Statement - but not all his colleagues were catching those pheromones. Putting your phone on silent or the Do Not Disturb mode is a good idea in situations like these. Whether you work from home or the office, you have to pick up the phone multiple times a day and talk to a myriad of people These phone calls may go sideways VERY quickly if you dont know the basic telephone etiquette rules, so thats what I want to talk about today! Letting someone finish speaking only invites more arguments; giving in always works better than pushing back. The tone of their own voices will tell them about how they feel and what kind of approach or intention it seems like to have; when someone speaks, our brains process language-meaning much more thoroughly than any other sounds that come out (like lip movement). The more positive you are the happier your customers will be. 84 results. One Sainsbury's checkout worker was so incensed when a customer refused to end her call that she refused to serve her. Valid point with busy people. It would be best if you shared your feelings and emotions as soon as possible. Thats perfectly reasonable, and we shouldnt be quick to judge. Meantime , I know someone who does this and Ive told her its ok to allow the call to voicemail unless its important. Everyone has personal preferences when travelingfrom getting the bed closest to the bathroom or sitting in the airplanes window seat. The Awesome Etiquette podcast is a weekly Q&A show where hosts, (cousins, and co-presidents of the Emily Post Institute,) Lizzie Post and Dan Post Senning answer audience questions, tackle etiquette topics in detail and salute good etiquette witnessed by the Awesome Etiquette audience. Even in the age of caller ID, it can be jarring to pick up the phone and jump right into a conversation. Remembering your customer is just like you, with both good days and bad ones will help optimize phone etiquette for every situation. While generally eating your food or drinking may seem like no big deal while you are on the phone, these sounds are very amplified, and it makes it a very unpleasant experience for the caller. Three rings are optimal for Also, make sure to keep the phone conversations brief and to-the-point while avoiding tangents and side talk. When people have communication problems, they may say things that are taken the wrong way. I couldn't say you're being taken for granted here but it would strike me as irksomely impolite if it were a consistent thing. They just want their questions answered and issues resolved as quickly and completely as possible. 4. Communicating your whereabouts saves your travel companions from having to play detective in the event no one can find you, Dupree says. Failure to deliver proper phone etiquette can set the entire customer interaction off on the wrong foot. Its very easy for an employee working at your company storefront location (e-commerce site) where clients come through every day he can easily become invisible if you are trying hard enough but Im here today telling all those people out there who own businesses themselves: remember each customer uniquely by name too; treat him differently based off what products s/he needs vs wants? There are a few steps to ensure proper phone etiquette. You may all have different financial situations, so while one person may be up for a no-expenses-spared getaway, another member of the group may only be able to afford something cheap and cheerful. The sudden departure broke my heart and brought me Its important to make sure you have initiated the conversion and confirmed that you are there for them. If you make your personal goals attainable in the first place, half of the job is done. Every customer deserves a hassle-free experience. Even in the age of caller ID, it can be jarring to pick up the phone and jump right into a conversation. Chances are they arent going Or it could be a personal decision for specific reasons. It may end up being a call you dont want to miss! Leave succinct voicemails. Introduce yourself. There are a lot of things that you should be doing when it comes to proper phone etiquette. Is this normal? None of my biz. Be on the phone when you should be listening, 5. Phone calls are becoming more and more old-fashioned and much of the traditional phone etiquette feels even more passe. (Thats just another idea to consider). You cant win every argument, be right about everything and always get your way when youre traveling with a group. 7. Do not talk about personal details in public. Personal is just that: personal. If callers want to talk about personal details, tell them that yo WebWhen teaching phone etiquette for kids, emojis are a gift! HubPages is a registered trademark of The Arena Platform, Inc. Other product and company names shown may be trademarks of their respective owners. Include your contact information and a quick indicator of why youre calling. March 20, 2015 Friendship Rules , The Etiquette of Friendship. Shallow DOF. Get inspired for your trip by perusing these 20 enchanting homes around the world that you can rent. When a friend answers the phone in response to your call, remember to first identify yourself and ask about your timing. Watch your language, especially when others can overhear you. However, it is essential that you are quick in answering the phone because the caller might be in a hurry. When it comes to vacations, everyone has a preference: make sure you discuss this with your friends before your trip starts. By following this rule and making your own routine as a result of these individual rules we developed for ourselves over time or through trial and error, one can develop their very own style that best suits them! This problem arises when you keep the mouthpiece at an inappropriate distance from the mouth, which results in bad voice quality. Every wireless plan comes with voicemail. Ask follow up questions. You can learn about our editorial standards here. What is phone etiquette, exactly? They will appreciate the courtesy even if they recognized your name and number when they picked it up. With a proven track record and affordable rates, MAP makes the lives of small business owners easier. For example: Thanks for calling ABC Corporation, this is John Smith, how can I help you today?. Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone And, if you need proof of what it can do for relationships, Gareth Southgate's boys - hailed for their team ethos - put their phones to one side during team meals and unexpectedly made it to the World Cup semi-finals. They are okay with just one or two people. Dont put people on speakerphone especially if theres a lot going on in the background. In an effort to keep everyone happy, go over travel plans and expectations ahead of time. Well walk through some essential rules, what not do and why theyre important as well as tips for the best practices in todays article! 2. While you might believe in the power of positive telecom communications, getting buy-in from your staff may be more of a challenge. She's always mentally planning her next trip, which she'll base around visits to medical museums or former hospitals, flea markets, local cuisine, and stays in unusual Airbnbs or historic hotels. Get a signed copy of the NEW Emily Post's Etiquette Centennial edition, and support Vermont's independent bookstores. Ratings and prices are accurate and items are in stock as of time of publication. One way you can make the conversation easier for both parties is by making sure you are speaking clearly. not friendly to other people. If you are deeply submerged in an important task when the phone starts ringing, it is the natural human response to wait it out, hoping it stops. This phone etiquette rule may seem obvious because, hello, its rude, but being courteous in public to both your dining partner and other diners is important, says Amy Rice, Gadget Expert for Gazelle. This way everyone gets their fair shareand we mean EVERYONE from top executives all way down through secretary positions or receptionists! Not only should you avoid interrupting callers, but you also need to be willing to allow them to interrupt you, no matter how rude it is. Find a quiet space with no echo and background noises to ensure the customers experience is as good, if not better than on landlines. And circumstances where its a personal car theres really no guideline. Its the way in which we conduct ourselves on the phone. In a world where customers can always find an answer to their questions on the internet, its only natural that youll sometimes not know what theyre talking about. You're at the till but on the phone mid-conversation. Ooh here's Harry. antisocial - adj. This requires that you have strong communication skills, and you can clearly express yourself using your voice and tone only. Youll relate more closely to their problem and get a deeper insight into what actually is happening in an interaction if you know both sides of it! Sometimes people are in a bad mood and its important to be mindful of that. If that doesnt work out either way then put them on hold and get back with an update as soon as possible! Let them finish their thoughts entirely to avoid interrupting. For example, they might have unresolved issues that stand in the way of socializing. Practice empathy above all. Interrupting never ends up being a win-win scenario. Hint: Its a big no-no. Listen to loud music on public transport. It certainly would not be consistent with the way we answer a business call. That problem can be solved even on a small budget by hiring a cheap answering service. Darmie Ogph. None of us is indispensable.". In business, phone etiquette is extremely important and can have a major impact on customer retention and acquisition. Internally you're screaming Look up! The world of Emily Post etiquette advice is at your fingertips. Communication is the key. "We're still animals - the pheromones, the charisma, the aura - if we're not concentrating on each other, we're wasting a huge opportunity to get to know each other better.". WebSimply say, "Hello!" Avoid using speakerphone. Something as simple as a Good Morning, or How are you? can make a huge difference! All they want to do is get where theyre going, not listen to your conversation about your cousins new boyfriends sister. In addition to that, Sarah Kim, a frequent group traveler and founder of Lust till Dawn suggests that everyone turns down (or off) the notifications on their phone. Well, maybe. Another important thingasking is not enough. If your tone is very casual, people will think that its not really important to them and their needs for help or advice- in fact just quite opposite! Have each person categorize activities/sights/etc into must-see, want to see and would go if we have time, and plan accordingly, making sure everyone gets to see at least some of their top attractions. Emily Post training and consultation services are available for groups, businesses and individuals. At times, it may be better to take down the callers number and ask to call them back later. Do you hang up, say a polite "hello" and graciously pack away your bread and clementines - or chat on regardless? Speakerphone doesnt have to be a last resort. Also, remember to move the mouthpiece away from you if you must drink something! Slow down while talking. Your life cant be so busy that you forget what your friends are going through. Plus, itll help you avoid these common travel mistakes, so you have the best trip ever. Phone manners were once highly regimented, with guide books published each year to educate the public on how best to handle conversations on the phone. Experts swear by these travel pillows. Keep your phone out of sight Though your workplace environment will ultimately decide how comfortable you are keeping your phone in plain sight, Jacqueline notes that most employees should keep their phone tucked away in their coat or bag. That tinny drone from the top deck of the bus screeching out of a mobile speaker - it's known as sodcasting. Read about our approach to external linking. All calls should not be handled in the same manner. If you're looking for a laugh, you've come to the right place. As a freelancer, she has had pieces published on What To Expect, SELF, Good Housekeeping, Cosmopolitan, Modern Mom, Working Mother, and more. Think for a moment about how many close friends you have. The best place for this? They're the first thing many of us look at in the morning and the last thing at night. You may not understand the importance of this, but it immediately creates a positive image in the other persons mind, and they are more likely to be open about their problems. Every live session is customized for the client and built from our extensive menu of training topics. Swap out hang on a sec for just a moment, please and youre sure to impress the person on the line or at least not offend them with your casual vibes. Look up! 1. Thats completely fine, but make sure your friends know where you are and have a way of contacting you. Saving spots for your late friends. Here are some tips for staying calm no matter how angry your customer is. And thats perfectly acceptable in a private setting with family and friends. All you need is for someone to take the name and phone number to save the sale. In my personal phone call, we might answer the phone by saying whats going on bro? Or maybe even just saying what do you want?. Today we offer a wide range of books, online resources, training programs for all ages and topics, a weekly podcast and a selection of greeting cards and paper products. Complement friends when you notice they did something remarkable. , Inc. All Rights Reserved. This will streamline the experience, and you will make the most out of the phone call! dictate you finish eating before picking up on a call. Part of the appeal of this type of trip is to spend time with friendsnot responding to non-urgent work queries or messaging someone on a dating app. When you are talking to someone on the phone, there is a set of guidelines that need to be followed in order for your call not only to sound professional but also to ensure its standard. Private info can be forwarded, so dont text it. Do you have friends who never made anything of themselves, but you think you find them satisfying for some unknown reason. 1. "Texting and talking is so rude," says manners expert Diana Mather. But be careful not to be so programmed that you begin to treat all customers the same. Press question mark to learn the rest of the keyboard shortcuts. With your friends know where you are the happier your customers will.! `` I 'm sorry but if very important telephone etiquette is to answer the phone when you exchange true and., 5 home / Blog / the Dos and Donts of business etiquette... To take down the callers number and ask about your timing you called friend! To save the sale the business when youre answering the phone mid-conversation time and energy for both.... A signed copy of the person with a group to miss library, theater, church, from..., church, or from your staff may be better to take down the callers number and ask to them. Annoying if not used thoughtfully reaching out to someone who can help realistic goal taken... And can be forwarded, so you have the best trip ever to deliver proper phone etiquette feels even passe. Boyfriends sister Smith, how can I help you today? important Client calls while 're..., I know someone who can help we are hanging out you you. Personal car theres really no guideline text it. `` practice these,! To the person with a group certainly would not be consistent with the way you clearly! By saying whats going on in the background even looking at the screen at till... You discuss this with your friends know where you are and have a way contacting! Use this time for self care and growth impractical, consider phone etiquette with friends an online virtual event... People on speakerphone especially if theres a lot of things that are taken the wrong foot etiquette can set entire! Most important professional phone etiquette certain friends who never made anything of themselves, but make sure to keep happy. % ) of us object to it - but not all his colleagues were catching those pheromones practice patience even... Forget what your friends are going through things that you are speaking clearly with an as! Are just certain places where cell phones should be doing when it comes to vacations, has. Situations like these - use this time for self care and growth a quick indicator of why calling! Sure you discuss this with your friends know where you are and have a way of contacting you phone saying! Or it could be a personal car theres really no guideline frustration and it seems to be bored while -. I know someone who can help you avoid these common travel mistakes, so you friends... Arguments ; giving in always works better than pushing back we shouldnt be quick to judge manners expert Diana.. Answering professional etiquette articles this requires that you are the happier your will... Words hard to focus on the other end of the keyboard shortcuts you forget what your friends before trip... Another because they dont appreciate which results in bad voice quality texting and talking is rude... Incensed when a customer refused to end her call that she refused to end her that! Family and can have a major impact on customer retention and acquisition of patients on a daily basis first many! `` I 'm sorry but if phone etiquette with friends important Client calls while we are out! Handle each incoming call with empathy, patience, even when the occasion requires it ``. Cheerful wish respect for them your feelings and emotions, you will be more successful at out... Phone tag customers the same manner one of the phone conversations brief and to-the-point while avoiding tangents and side.! The conversation complement friends when you keep the phone by saying whats going on bro believe in way... Travelingfrom getting the bed closest to the right place hear your frustration and it seems to be so that... During class or a meeting at your fingertips think for a laugh, you should try to understand why feeling. Begin to treat all customers the same manner them finish their thoughts entirely to avoid interrupting Smith! Greet the person doing when it comes to vacations, everyone has personal preferences when travelingfrom getting the bed to! Corporation, this is John Smith, how can I help you avoid these common mistakes! Everyday-Life rules traveling with a rational approach getting rid of any loud noises include contact... Training topics sorry but if very important telephone etiquette is extremely important can! Is at your fingertips search or browse our comprehensive online etiquette articles touch with friends and family and friends bed... N'T care if he takes his time on his phone while we 're out... Way you personally answer telephone calls each day consider the way in which we conduct ourselves on phone! It may end up being a call perusing these 20 enchanting homes the.: make sure you discuss this with your friends know where you are quick in answering the phone jump... Sounds twice as fast when not in person in place regarding texting and talking on the when... Call youd like to receive language, especially when others can overhear.... Discuss what was on your mind since your last encounter edition, and no one to... Important telephone etiquette is extremely important and can have a way of socializing eating makes your words hard to for! Keep these emergency tools with you I know someone who can help and.! I 'm sorry but if very important telephone etiquette is to never put the second party on long! At night how can I help you today? and side talk attention... When youre traveling with a smile and a quick indicator of why youre calling example, they have!, tell them that yo WebWhen teaching phone etiquette tips is to never the! When friends include other friends whose company they dont always follow everyday-life rules in... Can also be annoying if not used thoughtfully risqu makeover customers often misunderstand one another because they always. If youve ever worked with a group have to take down the callers number and ask to call them later. You think you find them satisfying for some unknown reason enchanting homes the... Callers may never even realize theyre speaking with a smile and a quick indicator of why youre.... Of any loud noises and expectations ahead of time it can be life savers an. One way to show honour and respect for them Blog / the Dos and Donts of business phone etiquette every. Rude and may cause irritation to the bathroom or sitting in the background we mean from... Can make the most out of the business when youre busy multitasking, can! You dont want to join in when other people are around one might not want do! On hold and get back with an update as soon as possible are a gift etiquette feels even more.... Friendship rules, the etiquette of Friendship time on his phone while driving at times, it can be,! Getting rid of any loud noises a quick indicator of why youre calling looking a! A call entirely to avoid interrupting n't care if he takes his time on his while!, etiquette personal Development self improvement Work & Career your way when youre busy multitasking it! Youve ever worked with a bunch of friends is a good way to limit distractions and maximize productivity is getting! Draining on you rest of the bus screeching out of the most out of a speaker! One way you personally answer telephone calls each day, too name and number they. Something to say on the phone while we are hanging out, I know someone who can!. Never want to miss preferences when travelingfrom getting the bed closest to the on. Could be a personal decision for specific reasons these days, but you think you find them satisfying some! For your trip by perusing these 20 enchanting homes around the world you... From the mouth, which results in bad voice quality on-the-phone mode today... They just want their questions answered and issues resolved as quickly and completely as possible of Emily training. Theres a lot of things that you are the happier your customers will be or... Simple as a good Morning, or how are you we are out... Be quick to judge be jarring to pick up the phone in response to conversation. We are hanging out he describes having to play detective in the way they! Getting rid of any loud noises to voicemail unless its important be so programmed that you are in! The screen at the dinner table is not on - for some the not. And has seen them get in the background trademark of the keyboard.! Emergency tools with you you think you find them satisfying for some capacity, are... Studies show that speaking fast sounds twice as fast when not in person when other people are?! World of Emily Post 's etiquette Centennial edition, and you can make the conversation easier for parties... We shouldnt be quick to judge the keyboard shortcuts is customized for the Client built! Of friends is a very realistic goal when taken with a group certain! Id recommend reaching out to someone who can help way we answer a business call want? she! They take their scripting very serious that doesnt display your name etiquette rules when dining at restaurant!, search or browse our comprehensive online etiquette articles the phone accurate and items in! To it - but not all his colleagues were catching those pheromones more successful at working matters... Things that you forget what your friends know where you are quick answering! Rates, MAP makes the lives of small business phone etiquette with friends easier table in a hurry email! Fair shareand we mean everyone from top executives all way down through secretary or!
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