Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . Please consult your travel agent or us directly for deposit, payment, cancellation and other information. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. Celebrity Cruises' cancellation . The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . The request/ information can either be emailed to [email protected] Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. Please note: The information and prices shown in this brochure may have changed by the time you come to book your holiday. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. From overseas, additional call charges may apply). If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. If your flight tickets have been issued, standard airline cancellation penalties will also apply. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Please contact your Personal Cruise Specialist or your travel agent for further details. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. The travel organisers own booking conditions will apply to your contract. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. 2.2 Are there any prohibited items that I cannot take with me? Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. Unless you book and pay for an upgrade, you will fly economy class. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Seating requests cannot be guaranteed. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. Is Celebrity doing this to eliminate the price reduction refunds? We have enhanced sanitation onboard and have made changes so that you can social distance onboard. 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. There may be a requirement to carry out maintenance/building works on your cruise/hotel. Once your EHIC has expired, youll be able to replace it with a GHIC. Celebrity Cruises may charge a reasonable fee for such services. There are. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". You may then be left at any port or place at which the ship calls without us incurring any liability. Celebrity Cruises is free to adopt additional rules not stated in these policies. You must also give us details of any relevant insurance coverage you hold. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. Deadlines for cruise deposits, payments & refunds (cheat sheet) . If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. From August 2022 Travel + Leisure, published by TI Inc. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. I just talked to a Captain's Club rep. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Activity. These groups may take place on the dates when you are sailing with us. The time needed to make final payment for a cruise has been pushed back, a change the cruise line has not done throughout the global health crisis. 5.6 Can you refuse to allow me to travel? Please note we do not have any liability to you in these circumstances. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. We make every effort to ensure the content contained in our brochures and on our website is accurate. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. I have a question about the due date for the final payment. Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . While onboard, drones must be stored safely in the stateroom. Please check our website for full details. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. If you booked before 8/1/2010 it is still 70 days. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. Regrettably we/the airline cannot guarantee your request. Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). Here's how to cancel or postpone a cruise due to COVID-19. If our "best price guarantee" results in a decrease in the guest's cruise . The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. Already booked? Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. Yes. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. https://www.celebritycruises.com/gb/privacy-policy. This includes any disappointment, distress, inconvenience or effect on any other arrangements. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. By continuing to browse the site, you agree to the use of cookies. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). force majeure as defined in section 5.10. If we have to make a significant change or cancel, we will tell you as soon as possible. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage.
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