If you can read and write job offer forthcoming within 24 hours. Be diplomatic and refer to company protocol in these situations. As a retail employee, you will come across customers who want to argue with store policy. Every employer should know how each staff member is best motivated. First undertook an online situational assessment, then was invited to a group interview. Discuss with the hiring manager Waitrose's core values and why you think you are the top choice for this role. Answer dates might appear two to three weeks before they were published. ", "This job will fit perfectly surrounding my school schedule. These bonuses include free guides, powerful online training and more! They just asked you standard interview questions that you would know. First is the psychometric tests followed by a group interview and then a solo interview. I like to know that my efforts are noticed from time to time. I handle surprises using common sense and keeping courtesy to others top of mind.". If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. How would you manage food temperature in the freezers/ fridges? Waitrose Interview Questions and Answers 1. So there is no risk. Be thoughtful and draw upon the research you have done on the company. I work best with organizations with a penchant for learning and promoting their employees based on performance. The changes were implemented, and the company saved $15,000 in the first month. It felt excellent to go above the call of duty that day.". Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. What is the interview process like at Waitrose? You can cancel anytime by contacting us via our contact page or email. If there was a specific problem with a product or item, I would share this with my supervisor or Team Leader so he or she could then investigate the matter further.. Perhaps another store in future. Perhaps another store in future. "I left my last job because there was no room for professional growth or advancement. Waitrose Interview Process; watch this thread. Read our Terms of Use for more information. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. Finally, we have eliminated all risk for you. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. If I were an associate, I would report the incident according to company protocol. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. I ask them if they have questions, I actively listen, and I am great at reading body language. Q12. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. "My reaction to employee theft would differ if I were a retail associate or a retail manager. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? I felt everything was relevant. Let the interviewer know that you have the creative skills necessary for their merchandising and displays. Describe a time when you dealt with a difficult customer or client? Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 3. The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. "Last week, my manager had not completed the schedule for the following week. Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. Asked 24 October 2017. Stupidly hard questions for the role - it was like I was interviewing to be CEO. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. This leadership style has been effective because the workforce is engaged and empowered to innovate. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". A part of being a diligent employee is ensuring you are always on time and present when expected. "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Discuss with the interviewer how you ensure that your customers receive the best service from you. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. 2023 PassMyInterview.com. The more you can find out about Waitrose, the better. I love your products, and your company culture seems great, too. Really welcoming and straightforward, the interviewer was friendly. ", "I have two copies of letters of recommendation if you want them for your file. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. I applied online. The questions were easy to answer on the spot and required little to no preparation. Tell me about a time you worked in a team. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. I meet and exceed your requirements and have the knowledge and experience you are looking for. Performance incentives can be very motivating. So there is no risk. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. I do my best always to be available and present when expected.". I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. The interview process was easy and enjoyable. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). Thanks a lot! The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. They manager was kind and understanding. 4 answers . Had to do a task, too. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. "There are many aspects of the job description that are appealing. Focus on being direct and honest, and explain why you left your last place of employment. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry. ", "Yes, I have extensively researched your company and closely identify with your five core values. I found it challenging because it was a different industry than I was accustomed to. Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. Interview. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. "I would be very excited about obtaining a role in leadership within Waitrose in the future. Your questions and answers helped me tremendously to land my first Tech job. They asked basic questions which were simple and easy to answer. "I am happy to comply with any reference check required. Company Information. I am energetic, dependable, honest, and have a strong work ethic. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". Be sure to avoid sounding self-righteous in your answer. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. ", "I have a transformational leadership style. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Waitrose was updated by Krista Wenz on September 13th, 2022. Order today and you will get this bonus guide FREE offer available for a limited time only. The process took 2 weeks. I'm 17 and after reading other peoples experiences on here, I thought I would post mine just to help others So I applied online and got an email asking whether I would like to go for a group . Very detailed o line application process. Thank you so much..i have an interview laterit helped a lot to boost my confidence. GET ALL 12 QUESTIONS AND UNIQUE ANSWERS TO THE WAITROSE INTERVIEW, PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE, Question 1, Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. Your five core values speak volumes and are what made me want to apply to your company. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. You want to avoid saying you have nothing to learn from Waitrose. Common stages of the interview process at Waitrose according to 42 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Now INSTANTLY download the suggested ANSWERS to the WAITROSE INTERVIEW and PASS your interview! I also appreciate your contribution to the communities in the UK and abroad. Try and focus on related work experience. After this discusses hours I was available to work and when I could start. Thank you so much for this, extremely helpful! Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. Do you have a process in place for reporting these types of situations?". "I am happy to work a flexible schedule and overtime as needed. Describe what type of environment you feel most productive and happy in. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. Learn more here. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I would love to work for a company with such a great reputation and ethical business practices. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. It was fast and easy, asked several questions and had a group part before. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Most companies have policies in place for handling rude or aggressive customers. The interview process was easy and enjoyable. Q3. ", "I believe with a little training, I could very easily create some attractive displays. I want to work for Waitrose because your values align perfectly with mine. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. Your job duties will include speaking with customers, coworkers, and managers. Transparency is the best choice when salary-based questions arise. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. When there is a problem in the workplace, I am the one people seek to resolve the issue. I interviewed at Waitrose (London, England) in Aug 2020 Interview A one-to-one interview that included both behavioural and technical questions, which are tailored for STAR-style responses. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. ", "I rate myself an 8 out of 10. Thank you for sharing. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. ", "I would describe my communication skills as above average. You may or may not like performance incentives. Learn more about interviews at Waitrose & Partners Answered 26 July 2018 - Supermarket Assistant (Former employee) - Canterbury Think about the behaviour you'd think they want you to exhibit, then make your answers reflect this as you are completing the online situational tests. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Waitrose is the one of the biggest Supermarket company in the UK. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. Very detailed o line application process. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. I am also open to additional hours when I am not engaged in my college classes and coursework.". This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. (worldwide success stories from our YouTube community! If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. "I am more than willing to cover a shift for a coworker if possible. Understanding the company's views on leadership will help you see if your leadership style will fit the company culture. Focus on giving the exact number of days you missed work and why. If you have an example from a previous job, use that in your response. Q8. Waitrose is a British employee-owned supermarket store with over 3009 shops across the United Kingdom. Tie these desired qualities into your answer to display you are a fit for the role. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. 1 community answer was added by Lauren McCabe on October 31st, 2019. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. If you cancel before the 30-day trial ends, you will not be charged. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. There were scenario based questions but with lots of others stemming off them. I like to be pushed beyond my boundaries. Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry. "My most recent employer and all others would say that I have strong character and always choose honesty first. Q1. "I describe my leadership style as collaborative. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They did not have a store in the area where I moved, so I could not transfer. Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. We do this by creating interview questions that we think you might be asked. Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. This video. Explain how you provide excellent customer service. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. This online course will instantly be free for you to access for 30-days. I have an excellent letter of recommendation if you would like a copy for your records. From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. ", "I am able to commit to the hours as shown in the job description and am available outside of college times. Our interview questions and answers do not represent any organization, school, or company on our site. I interviewed at Waitrose. They keep employees motivated to do a great job and ensure they are on top of their KPIs. Before your interview, research Waitrose's leadership style online. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. ", "If a coworker failed to show up for their shift, I would pick it up if possible. Show the hiring manager that you value customer service and always put your customers' needs first. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? ", "I value honesty, so if I saw a coworker stealing. I gave two weeks' notice and left the company on good terms.". Our Update History for Waitrose. Upvote 2 Downvote Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. If I were a manager and caught an employee stealing, I would terminate them immediately. Its headquarters are in Bracknell and Victoria, England. I am easily encouraged, and my best reward is knowing that my hard work is noticed. I would avoid approaching the employee as I would not want to make it a personal issue. If there is anything in your schedule that may hinder your availability, be sure to address this. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. I was sick for two days, and a note from my doctor accompanied those. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. These can include telephone interviews, video interviews, face to face interviews and assessment centres. Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. They just asked you standard interview questions that you would know. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts. Sent to your email inbox within seconds of your order being placed. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. No pressure at all. Can you describe the management style here? You can find out more about which cookies we are using or switch them off in settings. I gave my two weeks' notice and left on good terms. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. I applied online. You will be better prepared to answer the question if what they wrote is fresh in your mind. Expert responses that you can use during your interview. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Sick children, traffic, car breakdowns the list goes on. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) I always strive to be a team player and help my employer and coworkers when needed.". The interviewer wants to know what you hope to gain by working for Waitrose. Walk the interviewer through your career history in retail. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. Glassdoor users rated their interview experience at. "There is no reason why you should not hire me. "I am prepared and committed to working the hours listed in the position's job description. You want to be honest in your response without sounding needy. "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Thank you so much for the tips and advice! When the workforce is engaged, it helps shape the company's future success.". TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. Full Suggested Answer & Detailed Response, Question 5, Can you give an example of where you showed leadership? They just asked you standard interview questions that you would know. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. I interviewed at Waitrose in Jan 2023. The hours were just not right for me in the end which is a shame.
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