Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. Enter your mailbox number (area code and phone number) . You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. Taxes and fees included with service plan pricing. Check your phone number's eligibility at T-Mobile's transfer portal. Participates in the Food Distribution Program on Indian Reservations. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. ENTOUCH Smart Building Solutions. There are no fees associated with this change. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. Videos stream at DVD quality (480p). Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. *All forms of ID must be valid and used before expiration date. 3 consecutive months' worth of your most current pay stubs. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Lifeline plans and benefits may be maintained without enrolling in the ACP. A Roku account gives you access to the Roku Channel Store. International calling does NOT include text messaging, picture messaging, or video messaging. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Notice letter of participation in a qualifying state, federal or Tribal Program. conference, chat lines, and premium numbers) are not supported and may be blocked. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. www.EnTouch.net 281.225.1000. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Your Name *. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Click here to Enroll Today! If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. Divorce decree or child support document. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. You can also enroll by mail with a paper application. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. But our FAQ page might already have the answer you need. Specialties: This location is closed to the public. Enrolling with enTouch Lifeline cell service is easy! ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Please be sure all of the above information is accurate before calling. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Get two months of Amazon Prime on us when you qualify for eligible TruConnect phone plans. Social Security benefits statement. Meets the eligibility criteria for a participating providers qualifying low-income program. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Most individuals who qualify for Lifeline also qualify for ACP. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. The ACP monthly service and device discounts are non-transferrable. Or you can always return to this page, and use the contact form. Company *. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. OUR FACILITY. Only eligible consumers may enroll. You can pay your bill online with your MyAstound Account, our online bill-pay portal. Only eligible consumers may enroll. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Verified customer. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Box 105561, Atlanta, GA 30348). The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. KEEP THIS INFORMATION HANDY. Press the size on the backside of the card related to the SIM size your phone needs. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). International calling does NOT include text messaging, picture messaging, or video messaging. We're here for you, 7 days a week, 7am-12am Eastern. Veterans Administration benefits statement. Lifeline plans and benefits may be maintained without enrolling in the ACP. Existing customers can also opt-in by replying to an opt-in SMS. To reset your settings to default, choose your device manufacturer below. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Want to bring your existing phone number to your new enTouch phone? Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. Promotional offers may be modified or withdrawn at any time. B14. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. You can apply your ACP discount to any available enTouch Wireless service plan. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More Unlimited does not mean unreasonable usage. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. enTouch Wireless does not guarantee the speeds of the data services it provides. Melanie Pinola As a service. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. Customer Support Information Dial 611 from your enTouch phone E: [email protected] P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. 2021 ENTOUCH, ALL RIGHTS RESERVED.