Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. A MARTA Mobility Service Agent will explain the service and/or mail an application. The fax number for Mobility Eligibility is 404-848-6900. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA Police (Non-Emergency) 404-848-4900. MARTA Police (Emergency) 404-848-4911. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. http://www.itsmarta.com/ride-with-respect.aspx. 2424 Piedmont Road, NE
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Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email [email protected]. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Exact addresses of both the origin and destination. MARTA Mobility | Atlanta, GA | GatherMS If known, nearest cross streets and easily identified pick-up points.
Disruptive, harassing, or threatening behavior is prohibited. Alternative format requests may also be made during the application process. Service - MARTA MARTA Mobility Customer entering through Rail Station fare gate
MARTA Mobility Breeze Cards are not transferable. Customer zip code, which is the password to access the automated system.
Please complete the
Accessible Services - MARTA Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. This includes following or stalking passengers or employees. A MARTA Mobility Service Agent will explain the service and/or mail an application. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Operators are not permitted to handle service animals. Failure to cooperate with safety related policies may result in injury or loss of service. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). I think that things are what you make it. Lost Item Inquiry Formfor lost items. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Additional companions will be allowed on a space available basis. Wheelchairs are defined as three or more wheeled devices. B. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. A $5.00 replacement fee will be charged for all subsequent replacement cards.
Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Door-to-Door service is available to customers who require such assistance. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. MARTA Mobility Appeals Panel
Accessible Services - MARTA CCRs will provide a Ready Time when the trip request is confirmed. Indicate the use of a service animal, if applicable. MARTA Breezecard.com This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). MARTA No commercial or large-size carts, or dollies unless collapsed. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. You may also e-mail:
Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Mobility Fares - MARTA . Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Please be advised
Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. About MARTA. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Regular Breeze Cards are not accepted for Mobility certified customers. 1. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or
Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). MARTA Mobility Guide - biz.itsmarta.com Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. It is the operators responsibility to ensure that mobility aids are safely secured. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. We apologize
Accessible Services - MARTA 404-848-5389, or [email protected],
To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. MARTA Police (Non-Emergency) 404-848-4900. Customer Service. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers with schedules that require frequent changes are not eligible for subscription service. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. MARTA To request an alternative format, please call MARTA during normal business hours at. MARTA Mobility. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Operators are prohibited from administering medication. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Customers are allowed to bring bikes on buses that are equipped with a bike rack. Click this link[
Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. 404-848-5826. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title
The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). If service is to be suspended, the reasons will be provided. 404-848-5000 . Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. *Unlimited rides for consecutive days beginning first day of use. Customers may travel with one companion. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Inconvenience in using the fixed route system is not a basis for eligibility. MARTA Reduced Fare Office
How do I use my Reduced Fare Breeze Card? Individuals who believe they are eligible must complete Part A of the eligibility application. MARTA's Fixed Route services include bus and rail transit services. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. 2424 Piedmont Rd, NE 30 Alabama St., SW
Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. 5. The goal: make life simpler for all our employees. To view the full code, please visit
MARTA Mobility does not access residential driveways. However, a replacement fee will be charged for each lost or stolen card. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare.