As such, there is no specific guideline on how much you should tip your butler. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. Our points-obsessed staff uses a plethora of credit cards on a daily basis. You. Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. Your specially trained butler will book your spa appointments, arrange cocktail parties for your group and offer a complete tea service in your stateroom. Related: Are drinks packages worth the price? If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. This website uses cookies. one night my closest door kept opening as the ship rocked so i called the night butler and he fixed it. Cruise ship butlers execute all sorts of tasks each and every day. It is usable anywhere on the ship and as I have found out on my recent New England Canada cruise can be, used on shore with a limited range. You may arrive to find a fresh bowl of grapes in your cabin after a long day ashore. Now we are really looking forward to a new experience on our April trans Atlantic cruise. We asked about 4 times for special treats as we were having visitors. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Is Disney Cruise Line concierge level worth it? Your butler will also remember your preferences and attend to your every need. Even for these people - cabin stewards, bartenders, waiters, cruise excursion leaders, entertainment staff etc. But if youre cruising The Haven, youre in for a special treat. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. They can present in-room tea service. By the time the muster drill is over, your Butler has paid a visit and youll return to the suite to find your first delivery of daily treats. If the ID card is bad it gets worse. While a concierge might be able to do some of these helpful tasks, they are not dedicated to you and are shared with other suite guests. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. Once you're on the ship, your concierge is available to tweak reservations, make new ones and arrange for priority tendering in ports of call. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. Can someone please tell me what it means when you have a Butler/Concierge service for the room you booked? It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. So don't have to much expectations. Just up the tip. I know the trolls will hang me but I opened up his envelope and gave it to my room attended because he did more Butler services then the 1 with the title. Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. Another important role that many people like having a butler for is handling all the details for a private party in their suite. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.cruisecritic.com/articles.cfm?ID=345, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. the concierge left us behind. ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. By Let's take a deeper look with these two examples. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). These stories will help: A beginners guide to cruise line loyalty programs. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. One of the most highly sought after experiences, Silversea has perfected the art of luxury at sea with its butler service. What is the cheapest month to book a cruise? I may also ask for chocolate delivered to my cabin each evening. They will also bring. Helps make restaurant, spa and shore excursion reservations. While west coast cruises have fewer options than what you might find in the Caribbean for instance, the good news is that in recent years we've gotten some of the newest and most luxurious ships at sea visiting our waters. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. This applies even at Tender ports. Started June 21, 2021, By . The butlers serve breakfast, handle dry cleaning and book private sessions with the ship's personal trainer. 957 sq. Check out each port from your private balcony. I have had two on NCL (Spirit), they can be fantastic. A butler, on the other hand, is much more focused on your in-cabin experience. DECK 16. Two minutes later they called again and got the same answer, and the third time they called a further minute later they seemed angry with him. Disney Cruise Line offers four cabin categories with the creme-de-la-creme being Concierge. Put your requests in but be aware that sometimes the service from them will not be instantaneous as they may be helping/serving another guest. Then watch the moonlight dance on the waves from your private terrace. Compare the cost in points or miles to cash, and see which option is best. Not Haven, but never the less, butler service and had issues with 1 butler, but after talking over the issues with the concierge, the issues were corrected. Or relish a quiet moment after the kids retreat to their room. Job in Phoenix - Maricopa County - AZ Arizona - USA , 85016. Overall a very nice experience. The Courtyard area has a mix of lounge chairs and seating for guests to enjoy. Guests who are booked into Haven accommodations enjoy additional perks beyond those already mentioned! An aft-facing suite would include a butler/concierge. Position: FNP/PA-C - CenterWell - Alhambra Clinic - Phoenix, AZ<br>Description Humana - s Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 175 centers across eight states under two brands:<br> Center Well & Conviva. Last cruise. ft. Owner's Suite with Large Balcony Sleeps up to 5. Butlers (and concierges) are generally not part of the pre-paid gratuities pool. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". Terms apply to the offers listed on this page. The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. Even if the ship is new, it is part of the adventure to find your way around, even when dragging our luggage. Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. She's trailed an orca pod from a skiff in Alaskas Inside Passage, had an allergic reaction to a cheetah she met at a South African rehabilitation center and hiked the Borneo rainforest to glimpse orangutans in the wild and she's written about it all. Perhaps today it's some sandwiches, or a plate of cheese and crackers and fruits. Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. This butler serves all of The Haven guests, and is more like a suite-wide concierge than a personal in-suite butler. As each course came out the butler delivered it to the room. So just curiousThanks again!!! Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. If youve cruised with Norwegian, you know the cruise line offers plenty of opportunities to vacation your way. In addition to more spacious cabins and suites, Concierge passengers get upgraded amenities like down duvets, a pillow menu, robes and slippers and free Wi-Fi. No. Luxurious details such as platinum keycard to stateroom. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. Our butler had just the right balance of being attentive but not overbearing, and it was the same with the room steward. Windstars 2023/24 Middle East program kicks off in November. There is also a private sauna reserved for guests of The Haven. On the penultimate day we had 3 visits with "I hope you have enjoyed the service I have provided!!". Norwegian Cruise Line. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. phone to call my cabin mates - it works ! We are dedicated to promoting Pacific coastal cruises and supporting a community of west coast cruisers from ports including San Diego, Los Angeles, San Francisco, Seattle, and Vancouver as they set sail to destinations around the world. it was awesome. NEWS: Since May 2015, the NCL charges US$7,95 for room service dining. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. -- with access to a private retreat where you can enjoy complimentary food and nonalcoholic beverages throughout the day. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. By The star treatment starts before embarkation, where your genie will whisk your luggage away to be waiting in your suite when you arrive. Concierge services to help guests book dining, entertainment, shore excursions, and more. While some cruise lines offer a personal, in-cabin butler, Disney's concierge is more of a service that concierge-level guests can access when needed. They also feature two bathrooms, two TVs, a living room with a pullman bed and a large private balcony. You will really feel like a celebrity with the butler service on this mid-luxury cruise line. For an explanation of our Advertising Policy, visit. Disney cruise ships do not offer butler service. If you make friends on the cruise and want to invite them back to your cabin, your butler will arrange for a private cocktail party in your suite, complete with champagne and chef-prepared delicacies. Explain your cabin amenities and make sure you know how to use all of its features. As you're sitting at breakfast you remember that you wanted to ask for extra ice in your bucket, and you don't want to forget again touch the button labeled Cabin Steward and voila! But the extra services are the real reason cruisers love Disney's Concierge level. I didn't ask for any other meals in our room on that, or any other cruises. The Haven has plenty of space for guests to lounge and relax. 24-hour trained and certified suite butler. Butler & Concierge Service Before you set sail, every cruiser is required to attend a muster drill led by the Norwegian Cruise Line ship crew. The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. Norwegian Encore deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). Available precruise to assist with onboard reservations for restaurants, spa treatments, shore excursions and more. reservations; show reservations and seating and other technical management issues. You will be able to leave a comment after signing in, By To add to the above, your butler and concierge are shared with other guests. Along with the assistant butler or cabin steward, your cruise butler offers services ranging from prepareing your room, delivering room service, ensuring that your mini-bar is stocked correctly as well as coordinating other details such as dinner reservations, laundry service or even helping to book shore excursions. Some lines, like Silversea, have a butler for every suite. When we talked to the butler, she said, "I'll bring you a menu. We used the butler very little outside his duties, most of which could easily have been done by the room steward. 11 extra charges on cruise ships that will drive you nuts and what to do about them, 21 tips and tricks to make your cruise go more smoothly, Inside Regents new $11,000-a-night super suite, The 9 best cruise ship steakhouses and steak-serving restaurants, Cruise ship restaurant nirvana: The 7 best meals at sea, 12 best cruises for people who never want to grow up, The best Caribbean cruises for every type of traveler, Do Not Sell or Share My Personal Information. 07070 USA Telephone: (201) 902-2000, Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. I have found the concierge to be hit or miss. 1,382 sq. We expected beggars on the streets of the big cities but not on the ship. Assists with priority access to tenders to shore. In many ways, this is the case with cruise lines establishing a protocol for "prepaid gratuities" where only the stingiest guest would consider ways to remove the tips even though it is really the crew members wages that are for some reason labled as gratuities. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. I've always loved looking at those cabin rooms that face the back of the shipyou are watching the water tread behind you as you are sailing on your balcony!! Trained by the Guild of English Butlers, the butlers on Regent Seven Seas cruises are second to none. was busy handling technical details with the registration process. TPG values it at $1,600. I think I used my night butler more with night room service etc. If anyone has given us outstanding service, we will tip extra at the end of the week. A line-by-line guide, The 5 best cabin locations on any cruise ship. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. 301 Route 17 N, Suite 1150, Rutherford, NJ It would be an awkward situation for the Concierge to escort every suite passenger on board. is director of content operations at TPG. Enrollment required. I think I'm right in saying that doesn't include a butler. After the party, they will clean your suite while you enjoy the ship. While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. It was kind of neat. Present different brands of soap, shampoo, conditioner and body lotion for your selection and then set them up in your cabin's bathroom(s). I thought our room steward did the cleaning and turning down/making up. Your suite's portable phone is pre-programmed to dial directly to either of them, or to your Cabin Steward. These staterooms range in size and in-room amenities and vary from ship to ship and class to class. CC Help Jenn Mobile phones that can be used throughout the ship (this feature is exclusive to the following ships: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, and Norwegian Epic). We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. you also get free pay per view movies! Voted "The Caribbean's Leading Cruise Line" 2013-2022 by World Travel Awards, This website uses cookies. Watch the horizon glide by from expansive private balconies. Available on Pride of America, Norwegian Dawn, Norwegian Sun, Norwegian Sky, and Norwegian Star. Enjoy the amazing views together on your large, private balcony. What is being described on this thread is reality. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. So as you can see each cruise with a butler is different, There have been trips that we never used the butler. Your butler will set up your suite to your specifications, serve meals personally in your room or on the balcony and sometimes accompany you to the theater to show your reserved seating on Evening Chic nights. I have had 2 NCL cruises in suites. This is always the case at Great Stirrup Cay, which features a Red Carpet area to the left of the main gathering area at the tender docks. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. There are certain times of the day such as breakfast and early evening when they can be very busy. They also receive priority boarding on embarkation day and express debarkation. You will be able to leave a comment after signing in, By Hello all, my parents (90 and 77) still enjoy cruising. I would have found that to be unacceptable too. In the envelope are special luggage tags (I will discuss this next) and a letter requesting any special requests. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. Pre-Cruise Haven Concierge Desk Requests: When you book the Haven luxury experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. He/she isn't just "yours". Guests in the Grill-level suites enjoy high-end service, and are assigned personal butlers who do everything from serving champagne on your verandah to helping you put on your cuff links for a formal dinner. Hey, you only live once! If you're in the Iconic Suite, you can even ask the concierge to have a Peloton bike delivered to your cabin! The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. The onboard concierge will help book your dining reservations, make entertainment recommendations and greet you as you board and disembark in ports of call. We did tip him as he did his duties as he should but we tipped the room steward a lot more!! Much of The Haven has beautiful ocean views throughout for passengers to enjoy. Ours is a mini spa suite by the way, Night night [emoji42], No butler or concierge for you. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. Explain the pillow menu and deliver your selections to the room. From unpacking your suitcase to pouring your champagne our butlers are at your service Our Suites At a glance 3-Bedroom Garden Villa Sleeps up to 7. That's exactly the case with the Amex Platinum card. cleaned and ready - that failing then escorted to the Haven restaurant or other specialty restaurant for lunch. We've booked a suite next year, a spa suite. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. LauraS Norwegian Cruise Line's "ship within a ship", The Haven, offers a high-end luxury experience exclusive to guests booked in its suites. They essentially formed a hand-off chain and pulled people out of line to escort them to a different boarding point. The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). 19952023, The Independent Traveler, Inc. This includes classicly-styled professional english butlers on Silverseas to a more fun and modern Royal Genie on a Royal Caribbean cruise. White tablecloth in-suite dining, to be enjoyed in guests staterooms. We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. Enrollment required. Part of that service comes with even more perks if you sail in The Haven and Suites. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Any discussion of tipping on a cruise will bring out a wide variety of opinions. The service operates as a dedicated phone line, available Monday through Friday from 9 a.m. to 9 p.m. Eastern time, and can be reached by calling (855) NCL-HAVEN. Norwegian Cruise Line ncl concierge service ncl concierge service By rwallner, August 16, 2019 in Norwegian Cruise Line Followers rwallner 3 July 3, 2019 Michigan #1 Posted August 16, 2019. Bored now, I hope my "opinions" have been useful to most reasonable people, maybe first time cruisers, who wish to book their own excursions and speciality dining, so they know they're done how they'd wish they were done. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. Norwegian Cruise Line Who Gets It: Passengers staying in The Haven receive 24/7 butler service. For immediate help, please contact Heather directly: 630-779-9301 or : [email protected]. If you're new to cruising -- or even if you're just new to booking a higher cabin category -- you may not necessarily know the difference between the terms concierge and butler. We'll run a soft credit check to find special offers, but it wont affect your credit score. Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. Before you set sail, every cruiser is required to attend a muster drill led by the Norwegian Cruise Line ship crew. I'm glad you wrote this as nicely as you did, I'm currently on the dawn and ti be honest the suite life was not the dream I thought mostly for what you just said.