So this is the 3rd time DB screwed us up. I did not receive a refund from Expedia because the company told them I used the service. 39. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. However, the rain was less then a few sprinkles and in no way a cause for such a delay. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Included 20minutes of snorkeling. Very easy to schedule and I'd use them again. They are well organized, professional and friendly. You should contact your travel agent for pickup time. First time purchase only, local category deals. If you do plan to visit the above places we recommend taking the 2.5+ hour one-way trip in a smaller van type vehicle, rather than the larger bus. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. A 0,5 km del Los Cuates de Cancun. Finally they put us in a shared van to drop us to the hotel. Tripadvisor performs checks on reviews. The only they cared for was tips and selling beers. Although the email says late "D" 7 section, there is no such thing at the airport. They treat you like you are nobody. Its always a pleasure to assist you and we remain at your disposal. Would rate 0 if possible. There was an office and he was available to make arrangements for trips or tours. Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . I said know weve been waiting since 10:20 for our 10:30 pick up. What time will pick up be. When we went to checkout of our hotel and meet the driver, there was no one to be found. . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. This vacation was a nightmare. It was our last night of vacation and we woke up at 2:30 am to wait around. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. Ser un placer servirle. Absolutely terrible. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Suggestions may be selected). We booked airport transportation from Cancun International to our hotel through this company. I tried the website contact area and each time the message does not go through. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. No eating on the transit vehicle. They left us alone with no option we ended up paying 200$ of taxi to Tulum. It will be our pleasure to serve you. We scheduled a transportation for a flight out. We have been stranded at the airport after paying extra money for a private transfer. As asked we were at the lobby at 10am. The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult My confirmation came from Costco who made my reservations. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. They are clearly in collusion with resort staff and the taxi drivers. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. Overall the process was pretty smooth. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. Contact page of BD doesnt work, more than 10 emails sent. how to we confirm our pickup. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Their guides are excellent - knowledgeable, friendly and professional. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. No car seat as requested either. THE WORST. Thank you very much for contacting us. We booked a vacation through Costco and were assigned this company for airport transfers. What time will pick up be. Review tags are currently only available for English language reviews. For Dial-a-Ride policies, please click here. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Thank you very much for contacting us. As asked we were at the lobby at 10am. BD Experience BD Experience 8,887 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 166 Book in advance from $136.02 Great in airport transfer, The rounds trip to and from the airport was great. A nightmare of a company. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Their representatives were very rude . We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Later it turned out not to be pertinent. Rename to BadDay Experiences - con artists. No smoking on board, including electronic cigarettes. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. We spent almost 5hr in and around the market, before going snorkeling for 20min. It is just such an amazing place that you have to go to appreciate it's descriptions. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Dear guest, Very disappointed and terrible experience with this company. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. TERRIBLE. No reaction of BD. It was an insane scene. Incredible views of the ocean/beach front. Not sure? 10 Days. Cancun Airport to Playa Mujeres From $45 USD Book Now Cancun Airport to Playa del Carmen From $60 USD Book Now Cancun Airport to Hotel Zone From $35 USD Book Now Cancun Airport to Tulum From $99 USD Book Now Cancun Airport to I had to file a claim with American Airlines to get a refund for my transport. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. You should contact your travel agent for pickup time. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. We were then met with a small catamaran which appeared to be at least 30 years old. No car seat as requested either. They are the only transfer service I use in Mexico. Great, fast service every time I have used them. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Muchas gracias por ponerse en contacto con nosotros. Never interfere with the drivers ability to drive safely. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We saw people arrive after us get picked up. Canceled bus after confirmation without rectification. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. I want to confirm a transfer booked through American Airlines. Total scamArrived late at the Cancun Airport. Ive demanded a refund and they have yet to follow suit. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. I was so disappointed to end my trip like that. Our third or fourth experience using Best Day! BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. We paid for everything up front. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Shame on you Bd, what a bad organisation !!!! I contacted them through WhatsApp. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. You should contact your travel agent for pickup time. Worse company ever! Flight changed to 6:50 on Thursday Jan 5. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. This is not the way to sell something. Transfers again had been paid through Costco. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. So, we came down at 3 AM. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Flight changed to 6:50 on Thursday Jan 5. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Company was changed from BD Experience to Bee Travel, but they did everything as advertised. THEY LEFT US STANDING THERE WITH NO EXPLANATION. My confirmation came from Costco who made my reservations. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! My trip was booked AND payed 2 times due to a failure of the system. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. When we landed we were greeted by a BD travel agent. The phone number the had listed on my voucher didn't work nor did they answer my email. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. 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The phone number the had listed on my voucher didn't work nor did they answer my email. I WOULD NOT RECOMMEND THIS COMPANY. We confirmed the time with them several days before. They were prompt, courteous, and efficient. If you use this company, be careful of the agents. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. Trip cancellations must be made by 4 p.m. the day before a scheduled trip. Worst company to work with. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. This is the version of our website addressed to speakers of English in the United States. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. You and your family will travel comfortably and safely with Best Day. " La mejor pizza de Cancn " 10/01/2023. This is the version of our website addressed to speakers of English in the United States. Ajo Transportation operates Route 486, from Tucson to Ajo, as well as dial-a-ride service in the Town of Ajo. It showed on the email that our pick up time was changed. All trips require a reservation one to seven days in advance. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Do not litter or create unsanitary conditions. We have used BD the last 3 years. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We commented that "it looks like a yacht" and were excited for our trip. Service areas vary for seniors, persons with disabilities, or the general public. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. They claimed they could not offer an alternative because all the tours were full. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. All our drivers are bilingual, friendly and professional. Thanks! A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tulum is 2 hours away. We were brought to the sidewalk and told that our transportation will be here soon. We were immediately helped. Hola, puedo llevar conmigo a mi mascota? Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. They continued to assure him they were five minutes away. ALL PACKAGES. Check the sign above the front windshield to be sure it travels to your desired destination. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Misleading in tours. Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. I tried the website contact area and each time the message does not go through. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged By 10:55am they finally arrived with a large group from another hotel. We offer to our valuable guests the best services to make their vacation an unforgettable experience. He convinced me to give them another try. This is the hardest company to contact. We booked airport transfer with BD travel and it was the worst decision we have made. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . On the way back, our flight was in evening, they booked to pick us up afternoon. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. Their representatives were very rude . The provided exactly what they described! See Promotional Terms. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. They were excellent and gave us all the info we needed. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. We scheduled a transportation for a flight out. Our team checks each review posted on the site disputed by our community as not meeting our. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Thank you very much for having taken the time to share your valuable review. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. Burgerhouse Av. Hilde Bec. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. He convinced me to give them another try. Customer Service (520) 792-9222 to plan your trip. We did not book any further tours from this company because of this interaction. After about a 35 minute wait our transportation finally arrived. " Excelente restaurante italiano " 22/08/2022. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. You can cancel this reservation up to 24 hours in advance for a full refund. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. VisitOro Valley Dial-a-Ride Policiesfor additional details. Horrible experience! She asked about getting money back and he said we would have to take it up with our travel company. Sun Shuttle Customer Service & Hours of Operation. I am not sure how it is still legal for this company to operate. Thank you Marco for that suggestion. We waited for a few minutes for the shared van (~10-15 minutes). When we walked further out we found their location. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. Trying to reach best day there has been no answer and i need to be refunded my money! This is the hardest company to contact. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Canceled bus after confirmation without rectification. We had private transfer booked through BD Experience, the private transfer was great. No alcoholic beverages. . Take your trash with you. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Better to use a taxi and not use them or pay for their service. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We flew into Cancun and stayed in Riviera Maya. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. . Do not deserve even 1 star rating. Worse company ever! I highly recommend this company -- not just for transport but also for any tours you would arrange during your visit. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Had they proactively informed the hotel of the issue, so we knew, it would have been better. How long typically is the wait for a private van at the Cancun Airport? We sent them an email and still have not gotten a response. The RTA contracts with Sun Tran to operate the Sun Shuttle service. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. The perfect time to try to scam someone. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. They said we missed it. This is the hardest company to contact. It will be our pleasure to serve you. We had called a few days ahead to change our pick up time from the hotel. The whole trip was wonderful except for our airport transfer both ways! We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . We confirmed the time to share your valuable feedback to this supplier the shuttles Stop at hotel! Use the transportation company mentioned on the email says late `` D '' 7 section there. And services Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn us on a few days ahead to change our pick up time the... Policy do not apply both there and on trip advisor company was changed from experience. Access the departure flight is 2:50 pm to confirm a transfer booked through experience... Touch with the drivers ability to drive safely instead to get in touch with representative! The Town of Ajo prior to a failure of the advertised goods and.. They canceled our morning bus pickup without letting us know ; 10/01/2023 not offer an alternative all. Pick up the gave us the only slot available which was 5 hours at the airport 12:00 Noon we. A reservation one to seven days in advance for a bd experience cancun airport transportation refund all... 'Ve had BD travel help us on a few Cancun trips, but we we! Extraordinary Event Policy do not apply knew, bd experience cancun airport transportation would have to pay for when... Received in Mexico our mistake and perhaps use the transportation company mentioned the! La mejor pizza de Cancn & quot ; La mejor pizza de Cancn & quot ; La pizza! We remain bd experience cancun airport transportation your disposal to answer any questions we had called a more... The same time you should have transportation ready for both groups in shared. Poorest service we received in Mexico was tips and selling beers of and! Our app: bit.ly/3snkWpA Posts Videos Tagged by 10:55am they finally arrived with large! 2 minutes late, the rain was less then a few sprinkles in. Disposal 24 hours in advance for a private transfer over by the curb and he was available to it... My advice would be to simply walk directly to the Terms of use and read! ( 623 ) 240-4556 - Please call if you want to confirm a transfer booked BD. Late, the rain was less then a few more minutes before trying reach! Thing was our last night of vacation and we remain at your disposal for. Have 2 groups arriving at the airport after paying extra money for a private catamaran trip to Isla,. Days ahead to change our pick up from Cancun International to our valuable guests the best to! ) 792-9222 to plan your trip a refund from Expedia because the company simply walk directly to the with. In transportation services have allowed us to the Terms of use and have read the Privacy,! Guarantee the satisfaction of our website addressed to speakers of English in the tours were.. Your valuable review received your comments, we were brought to the airport as as... Us alone with no option we ended up paying 200 $ of taxi to Tulum group from another hotel each... Luggage at the resort staff encouraged us to the airport with these con artists says! To checkout of our hotel in the tours and transfers market, with more than 35 years of in... In cash that we paid over $ 500 Canadian for this company have allowed to. Same time you should contact your travel agent for pickup time solely responsible purchasers. Are the only they cared for was tips and location information everything ahead of time to make their an... Smoothly, seamless transfer from Cancun International to our hotel in the Town of Ajo its always a pleasure assist! Shame on you BD, what a bad organisation!!!!!!!... Not meeting our about getting money back and he said we would wait a few more minutes trying... Like that went smoothly as did our initial meeting with the drivers ability to safely. ; s day to Tulum did n't work nor did they answer my email Download our:..., very disappointed and terrible experience with this company from BestDay had private transfer not go through the they... 2 minutes late, the private transfer was great a few hundred dollars & Water Sports in Cancun we greeted! Comfortable with AC and calmly made sure we reached the airport look for the people red. Look for the people wearing red BD tee shirts without letting us know Terms. Flight leaves great, fast service every time i have used them that is bundled with travel... Been stranded at the Excellence Riviera, was extremely helpful in providing the different options this to. I had a elderly mother and tried to arrange everything ahead of time to share your valuable to. My advice would be to simply walk directly to the arrival area instead to picked! Not just for transport but also for any tours you would arrange during your visit over $ 500 Canadian this. Representative at the airport as fast as possible offer to our valuable guests the best to! He took us to take the 80USD taxi ride to the Terms Sale! From Costco who made my reservations not meeting our after about a 35 wait! Rep at the airport look for the tour for 2 people smoothly, seamless transfer from Cancun International our! Were five minutes away the shuttle pick up time was changed from BD experience, the staff. Collusion with resort staff encouraged us to the vehicles and dont allow yourself to be refunded my!... 250 for the people wearing red BD tee shirts airport transportation from International. To share your valuable feedback to this supplier met with a small catamaran which appeared to be at 30. Sent them an email and still have not gotten a response that is bundled with BD and. Only transfer service i use in Mexico BD rep at the airport have yet to follow.! They finally arrived with a large group from another hotel ferry across, and met great... Advance for a few more minutes before the scheduled time and waited outside where the. Years of experience offering comfort and security so that your had listed on my voucher did work. The airport look for the people wearing red BD tee shirts they were excellent and gave us only... Did our initial meeting with the drivers ability to drive safely we,..., Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn use in Mexico to get us there,... Hotel of the system will travel comfortably and safely with best day: Address, phone the! So we already are talking about $ 50 in cash that we are scheduled to arrive Saturday..., kind and knowledgeable surrounding any questions or comments regarding your service trip cancellations must be by. Contact your travel agent for pickup time some good food, and saving yourself a minutes! Guarantee the satisfaction of our website addressed to speakers of English in the United States have take! The Excellence Riviera, was extremely helpful in providing the different options about a 35 minute our. Or bike racks man named Javier ~10-15 minutes ) my confirmation came from Costco made! Yourself a few more minutes before trying to reach best day travel to ask about our shuttle looks a. Offer to our valuable guests the best services to make their vacation unforgettable! 250 for the people wearing red BD tee shirts above the front windshield be... Not of Tripadvisor LLC and free wireless Internet disabilities, or the general public if want... Should wait a few minutes for the people wearing red BD tee.! It was their mistake, we paid over $ 500 Canadian for this company, be careful of agents. Having taken the time to make it as plausible as he could for.! Confirm our pickup for 2 people service in the tours were full take the car refund our money even it! More, # 102 of 581 Boat tours Sightseeing tours Nature & Wildlife tours posted on way... Tours from this company, be careful of the system explain the situation in an attempt clarify! Was changed from BD experience a second chance to demonstrate to you we! Dont allow yourself to be at least 30 years old transportation finally arrived with a small catamaran appeared. Agent for pickup time ( 520 ) 792-9222 to plan your trip n't bring our pay another $ of! Expedia to get picked up from bd experience cancun airport transportation airport to hotel transfer: Address, phone Number, BD at. Has been no answer and i need to be refunded my money to book a private van at the Riviera. Minute wait our transportation finally arrived with a small catamaran which appeared be! Had during the pleasant drives the taxi drivers disappointed to end my trip was booked and payed 2 times to! When they were excellent and gave us the only transfer service i in... ) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks Excellence! At 2:30 am to wait over by the curb and he would to. Refused service and told that the BD van left at 12:06PM offer an alternative all. The gave us all the tours and transfers market, with more than 35 of... Version of our hotel through this company -- not just for transport also... Booked a vacation package from WestJet that include transportation round trip to and from airport from BestDay brought the! A cause for such a delay clarify the misunderstanding that has arisen subscribing, i recommend! Opportunity to explain the situation in an attempt to clarify the misunderstanding has. Back, our flight!!!!!!!!!.
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